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16 search results for: contact us

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Contact Us

Logo CBAPlease contact us with any enquiries about our services or memberships:

 Level 3, 182 Bay Terrace, Wynnum, QLD 4178

 07 3180 1615

 0431 639 217

 celia@centralbusinessassociates.com.au

 Opening Hours : 9am to 5pm Monday to Friday

ABN: 35 603 713 551

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Membership Benefits and Inclusions

Below is a table to show details of inclusions for each Membership Type. Please contact us if you would like to become a Member, change your current plan, or get more information on any of the inclusions.

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Small Business Surgery – are you seeking a specialist?

Our Community Manager, Celia Newlands, brings a wide variety of skills to the business. “I run the Membership programmes, and as such, I’m always looking for new ways to help small businesses and sole traders within the community. As a natural part of the role of Community Manager, I’m often in a position to connect […]

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What Do Customers Really Want?

Customer Service

How often do we actually ASK our customers what they want?

Do we get too focussed on what we like, what we want to be doing, on what we THINK they want?

Do you carry out customer satisfaction surveys, customer care calls? These touch-points with your existing or past customers can be the lifeblood of your business, and if you are not doing them, your competitors might be….

Every customer who doesn’t return means extra Business Development for you to find new clients – imagine if they all came back, over and over again…

Contact us if you’d like some assistance in this area – we love helping businesses improve their Customer Service, and have many years of experience of customer care and retention.

For more thoughts, read Celia’s full article on LinkedIn – and if you’ve not connected with her yet, please do so while you are there!

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Leadership and Accountability

About two years ago, I realised that one of the things I missed about the corporate world (and there are actually quite a few!) was getting together around a boardroom table, discussing how each of our departments had performed in the month. We would include positives and negatives, and as a team, discuss how we […]

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