Posts

Our Community Manager, Celia Newlands, brings a wide variety of skills to the business.

“I run the Membership programmes, and as such, I’m always looking for new ways to help small businesses and sole traders within the community. As a natural part of the role of Community Manager, I’m often in a position to connect people who may be able to collaborate together in order to resolve both their problems, and as a result, grow both businesses. Over time, people have often joked about me being a ‘business dating service’ (I really hated that one!) and a small business surgery. The second nickname has kind of stuck and is now an integral part of our Membership offering.”

I am meeting people at all different stages of running a business – from developing a great idea for a business, right through to struggling to grow past a plateau.
In the midst of working ‘inside’ the business every day, they often can’t see the proverbial ‘wood for the trees’.
Having worked in change management, I am always looking in from the outside, which often makes it easier to see how simple tweaks could really improve things. And I don’t shy away from the hard questions – if I need you to see that your business will only grow if you stop micro-managing everyone, I will (gently) tell you! 😉

Some people might need to find Marketing support (and there are SO many different areas of speciality in that field), others a great Graphic Designer to help them build or create brand consistency.
Maybe the reason the business isn’t growing is that you are undervaluing yourself and not charging enough, or maybe you have lost your passion in amongst the business development, & the numbers that don’t make sense, or you feel the staff are letting you down….

The list goes on, but my enthusiasm to find a solution doesn’t dilute – it’s what drives me, and gets me jumping out of bed every morning, excited to go to work (those who work with me will testify to this) – even on Mondays!

The service is a general information offering, but I tailor it as much as possible to you and your businesses needs, based on the information you provide. Always trying to find a local service provider to help if I can, as I am really passionate about growing the local economy.
I will ask questions to help clarify the areas a business may be struggling with, or where they are seeking a service provider, before making suggestions of who may be able to assist. It will often consist of more than one option, so you can compare and see which provider fits their needs best.

“I try to help clients by letting them know what is available in their own community – often people want to make a human connection with a service provider, and as much as we can all search online for answers these days, sitting down for a face-to-face chat with someone you may be deciding to hand your hard-earned money to, or entrust with your clients, is sometimes the best option to gain a real sense of trust.
I don’t only recommend our Members in these circumstances of course – I am a real believer in authentic recommendation – and even if I’ve not used the services personally, but have worked with the person and feel they could be the right match, I will say that.
I know a little bit about a lot of business subjects, but in these situations, I am really a provider of information as opposed to a specialist (hence ‘small business surgery’!).
Finding the ‘specialist’ can be time-consuming, and having spent most of my career striving to provide excellent Customer Service, finding the right product or service to meet the client’s needs is something I’m proudly confident about.
I’ve built up a large network of local connections, and have researched significantly to find out what is available in our business community, so I can save people a lot of time if they need assistance and aren’t sure where to look.”

Contact Celia if you are interested in becoming a Member and utilising the ‘small business surgery’. 0431 639 217

The video below came up in my newsfeed today, showing the benefits of coworking, and I just loved the phrase ‘Accelerated Serendipity’! Plus it described my day today so accurately, that I felt compelled to share it with everyone…
I held a free coworking morning today – I’ve been holding one every couple of months, just to try to bring those people in who have either not heard of coworking, or don’t think it is something that would work for them. I tend to find that once people have tried it out, they understand how it can work for them, and can see (and feel) the benefits.

The benefits are different for everyone – for some it’s not having the distractions of home – the family pets, the dishwasher needing emptied, the washing piling up in the corner, etc etc…
For others it might be just feeling part of a social community – having other people to run ideas past, or to talk about ‘that’ TV show that was on last night, or even discuss your thoughts on the economic development of the area we live in….!

But ultimately, it needs to be of financial benefit to be coworking, or sharing an office space – otherwise why wouldn’t you just stay at home?

Well today showed me all the reasons why it works.

I had about 4 conversations with different people, which resulted in no less than 6 collaborative situations, which may result in more income for all 6 people! Not bad for a couple of hours work…
Then I did some client work, as the office was so busy I felt I had to contribute/type faster (that’s the competitive side of me!) than the other people I could hear around me.

So I did some paid work, got details of some fantastic prospective clients/collaborations, networked, and had a bit of a laugh too!

So next time you’re wondering what the fuss is all about, bring a chunk of work, your laptop, some business cards, and see if you can have some Accelerated Serendipity too! Watch the video that started the conversation, below…….

Coworking – How coworking is changing how and where we work